A reply i had from the club after i sent a letter via emaill
Posted: Mon Jan 23, 2017 11:22 am
I decided end of last week to write a letter and send it via email to the club, it was addressed to Marcus Evans but of course I knew there would be no chance he would read it. It was a fair letter, something that did not attack personally anyone in the club (Mick or Evans) but did state my feelings that I was far from happy and my reasoning's behind it. I did say that unless Marcus Evans wants to invest into this team he should look to sell as we are stagnating and declining at this moment, and that as a season ticket holder of 16 years (I am only 27) I am fed up of the boring football that is being produced. I said I felt it was time for Mick to go, not because hes such a bad manager but because his very presence is causing a huge divide in the club, and I lay much of that blame with Evans (but I do realize Mick is not helping himself at the moment!)
Anyway to cut a long story short I just wrote this in frustration and was interested to see if I got a reply, amazingly I did but what a load of tosh it is. Firstly it comes from a customer service rep called Edwina Sesto, so you can be sure it got absolutely nowhere near Evans, not that I expected it to, the reply reads the following;
Dear Mr Damant
Thank you for your email that has been passed to me for reply
We are all hurting at Town following the current run of form, however we have a tough second half of the season ahead of us and your support for the team on the pitch can be the difference between winning and losing.
The club appreciates there are many different opinions as to what needs to be done to improve but we have the same goal, to see a winning team and this will be more likely achieved if we stand together and urge the team on at every match.
I can assure you that everything possible is being done to turn the situation around and to return the pride in the club which I know all our loyal fans strive for.
Im sure this is a standard response to all the emails/letters they are getting, but it just sounds to me like they dismiss the real issues out of hand and almost pass the blame on to the fans to say that we need to get behind the team. I agree we do, but at the moment we are being let down, and even alientated to some extent by our manager and owner. How many snipes has Mick taken at the fans in recent months, it started sarcastically and now he is becoming borderline rude/insulting. Just further shows the disconnect between fans and club at the moment.
I didn't want to send anything to the papers, im not interested in all that, but I just wanted to see how they club would respond, I guess in reality they cant really respond in any other way but its still frustrating
Anyway to cut a long story short I just wrote this in frustration and was interested to see if I got a reply, amazingly I did but what a load of tosh it is. Firstly it comes from a customer service rep called Edwina Sesto, so you can be sure it got absolutely nowhere near Evans, not that I expected it to, the reply reads the following;
Dear Mr Damant
Thank you for your email that has been passed to me for reply
We are all hurting at Town following the current run of form, however we have a tough second half of the season ahead of us and your support for the team on the pitch can be the difference between winning and losing.
The club appreciates there are many different opinions as to what needs to be done to improve but we have the same goal, to see a winning team and this will be more likely achieved if we stand together and urge the team on at every match.
I can assure you that everything possible is being done to turn the situation around and to return the pride in the club which I know all our loyal fans strive for.
Im sure this is a standard response to all the emails/letters they are getting, but it just sounds to me like they dismiss the real issues out of hand and almost pass the blame on to the fans to say that we need to get behind the team. I agree we do, but at the moment we are being let down, and even alientated to some extent by our manager and owner. How many snipes has Mick taken at the fans in recent months, it started sarcastically and now he is becoming borderline rude/insulting. Just further shows the disconnect between fans and club at the moment.
I didn't want to send anything to the papers, im not interested in all that, but I just wanted to see how they club would respond, I guess in reality they cant really respond in any other way but its still frustrating